OIT Services For Staff

Staff Help Topics

Accessible Software/Workstations

Software and hardware support for all students

tags: labs software personal use training
topic audience: student,staff,faculty,


All students, faculty, and staff members will receive a network account, which provides access to email, network storage space for personal and web storage, and/or Blackboard.

tags: services network
topic audience: student,staff,faculty,

Accounts - Guests

Computer logon information

tags: network
topic audience: staff,faculty,

Adding a mailbox to MS Outlook

A document helping to add another mailbox to Outlook 2010.

tags: email outlook office
topic audience: staff,faculty,

Adding Delegates

Assigning delegates to your calendar and setting up delegate permissions Outlook.

tags: training outlook office
topic audience: staff,

Atomic Learning Online Tutorials

An online training tool, Atomic Learning is available to faculty, staff, and students. Atomic Learning is a video-based learning tool that breaks technology training down into short videos that run about 2 to 3 minutes each.

tags: training atomic learning
topic audience: student,staff,faculty,


Banner is a comprehensive application suite that consists of web based software applications.

tags: banner services
topic audience: staff,

BitLocker To Go - Windows 7

Protect sensitive data stored on USB drives

tags: security
topic audience: student,staff,faculty,

Cell Phones or Smart Phones

For certain positions at the college a cell phone or Blackberry is required for the individual to complete her/ his job. SJFC provides these individuals with a cell phone or Blackberry that is paid for by the college.

tags: telephone
topic audience: staff,faculty,

Clean up your mailbox

Is your mailbox full? Learn what you can do to clean up and clear out your inbox.

tags: email outlook office
topic audience: staff,faculty,

Clearing Your Email Cache - Entourage (Mac)

Having issues receiving email using Entourage? Learn how to clear your cache.

tags: email
topic audience: staff,faculty,

Computer Labs

Campus computing labs are open to currently enrolled students, faculty, and staff.

tags: services labs
topic audience: student,staff,faculty,

Computer Replacement/Upgrade Process

OIT manages the replacement and upgrade of all laptops and desktop computers owned by SJFC.

tags: computers purchasing
topic audience: staff,faculty,

Configuring Spam Quarantine - Faculty/Staff

Waiting for an email message? Learn how to choose different options for email message delivery.

tags: spam email
topic audience: staff,faculty,

Connect to wireless (WiFi) on campus

Can't connect to SJFC network? Need help logging on to our wireless network, step by step instructions.

tags: network wireless
topic audience: student,staff,faculty,

Creating Network Folder Shortcuts

This document will help you to create a shortcut that will allow you to access specific network folders right from you desktop.

tags: network
topic audience: staff,


OIT provides SJFC email accounts to all students, faculty, and staff.

tags: services email
topic audience: student,staff,faculty,

Emergency Notification System

Emergency Notification System powered by Rave Mobile Safety.

tags: services emergency notification
topic audience: student,staff,faculty,

Employee Discounts for Faculty and Staff

OIT provides academic software licenses and discounts on purchases for personal use for all current staff, and current and emeritus faculty.

tags: services personal use
topic audience: staff,faculty,

Establishing a VPN connection to the SJFC network

A virtual private network (VPN) is a network connection that provides faculty and staff access to the SJFC network.

tags: network remote access
topic audience: staff,faculty,

Faculty, Staff Support

OIT provides technical support to faculty and staff offices, including hardware, software, printing, and peripheral devices (including scanners, etc.).

tags: services faculty
topic audience: staff,faculty,

Fish 'R' Net

Links to Registrar, Payroll, Student Accounts, and Financial Aid websites

tags: fish-r-net
topic audience: student,staff,

Forwarding SJFC Email - Faculty/Staff

Need to forward your email to another address?

tags: email
topic audience: staff,faculty,

Google Apps for Faculty and Staff

SJFC Google Business account provides faculty and staff access to several Google applications such as Google Drive, Google Documents, and Google Sites.

tags: services software
topic audience: staff,faculty,

Information Security

What is your role in securing private information at SJFC?

tags: security
topic audience: staff,faculty,

Media Services

The Media Center provides support...

tags: services media
topic audience: student,staff,faculty,

Mobile Device Access Using Exchange Active Sync Settings- Faculty/Staff

Use the settings to set up your Email client on your mobile device.

tags: email mobile devices
topic audience: staff,faculty,

OIT Service Desk

The OIT Service Desk is available to assist you with your technology questions.

tags: services help desk
topic audience: student,staff,faculty,

Online Archive Email Feature

Archiving messages essentially moves older items that are important but not frequently used.

tags: email outlook office
topic audience: staff,faculty,

Opting Out of Club Mailing Lists - Faculty/Staff & Students

Choose which club emails you want to receive.

tags: email webmail
topic audience: student,staff,faculty,


OIT supports printing in all labs on campus

tags: services printing
topic audience: student,staff,faculty,

Recycling Electronics

OIT contracts a licensed and certified electronics recycler to recycle all old equipment.

tags: computers
topic audience: staff,faculty,

Remote Assistance

OIT provides Remote Assistance by using PC Anywhere

tags: software office training services
topic audience: staff,faculty,

Remote Desktop

SJFC provides faculty and staff the ability to access from remote locations (i.e. home, when traveling) the SJFC network and their own office desktop computer via two services, Remote Access (VPN) and Remote Desktop (RDP).

tags: services remote access
topic audience: staff,faculty,

Reset Passwords

Locked out, need to reset your password(s)...

tags: password network
topic audience: student,staff,faculty,

Reset Your Banner Password

Instructions on how to change your Banner password.

tags: banner password
topic audience: staff,

Setting a Default Printer

This document walks you through setting a specific printer as the default printer on your computer for Windows XP and Windows 7.

tags: printing
topic audience: staff,faculty,

SJFC Mobile App

The St. John Fisher College mobile application acts as a central location to view information for students, parents, faculty, staff and guests for their mobile devices.

tags: mobile devices
topic audience: student,staff,faculty,


OIT provides telephone services across the campus.

tags: telephone services
topic audience: staff,faculty,


The OIT department offers technology training classes throughout the year. A full schedule of all training sessions is published via email and on the OIT website.

tags: services training
topic audience: staff,faculty,

Webmail - Faculty/Staff

Outlook Web App (OWA) allows you to access your SJFC email account through the Internet.

tags: email webmail
topic audience: staff,faculty,

OIT Services:

Service Desk

The OIT Service Desk is your front door for technology support on campus.

Media Services

The Media Services group offers faculty and staff technical support for technology-enhanced classrooms (ITECs), special events, and services such as class recording and podcasting .

Technology Training

OIT offers online, classroom-based, and one-on-one training for Fisher faculty and staff.

Getting Started

Technology Overview for New Faculty & Staff Orientation [pdf]
Software, Hardware, & Vendor Recommendations/Discounts

Software Downloads

Anti-Virus Solution

Note for ALL Anti-Virus Packages: Please uninstall any anti-virus programs (including ours) BEFORE you install these new ones.

Symantec Endpoint Protection 14.0 32 bit
Symantec Endpoint Protection 14.0 64 bit
Symantec Endpoint Protection 14.0 Mac

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